It was not damaged before it left my house, I have pictures to prove it. Postal Service situation. Did your eBay item get DAMAGED in SHIPPING? Which party is responsible for filing the insurance claim when an item is damaged in shipping? First this guy screws me on the shipping, now this. USPS Priority Mail Express Package: $271.90. item # 200773074645 was dmaged in shipping. eBay doesn't usually provide a label for international returns so I'm sure that UPS was the buyer's decision. Given my online research about UPS claims and their packaging requirements I decided that our chances to get the money from UPS were slim. The recipient should keep the mailing box and all packing as well as the item. I don't accept returns of items that were damaged in shipping. Hi everyone, I'm not new on Ebay but I have a very limited experience dealing with returns. USPS wouldn't cover the package since there was no insurance on it and only on Express mail is there insurance that comes with it. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. Jan. 9 * Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of … We use cookies to ensure that we give you the best experience on our website. Paypal said it's my responsibility to get the item to the buyer even if USPS screwed up or the buyer didn't purchase the optional insurance. After contacting CS and asking them to review the situation I was told I could refuse to refund and Ebay "would respect this decision". USPS will look for external box damage and how you pack the item, of course USPS love to deny claim. eBay is addressing this problem by offering seller protections because of events outside the seller’s control. In my opinion, you do not owe her the full amount of her original purchase , but only the payment less your costs including shipping and the difference between UPS and USPS shipping. I purchased a limited edition snow globe for $100 with $25 shipping and handling. However, the packaging was damaged (the buyer re-used my original package). The item finally showed up a week later, and the buyer says it is damaged. Self-insure your items Some sellers on eBay … Compare the cost of return shipping by USPS First Class International Package which give a Confirmation of Delivery. Last month, eBay announced seller protections against shipping defects through August 31, and the company will continue to extend these protections as long as strains on carriers affect delivery dates. The company recognizes that sellers will have uploaded valid tracking and met their handling time commitments. If an item arrives damaged, the seller is going to be on the hook. If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. I noticed a tiny broken piece and when i took it out 2 other parts were broken. If the USPS determines to honor the claim they may require the item be surrendered but they usually do not. If a buyer opens an “item not received” case, and the seller provided valid tracking and shipped the item within the promised handling time, eBay will wait to evaluate the case until after the extended estimated delivery date. However, the packaging was damaged (the buyer re-used my original package) the seller is responsible for getting the item to you in as described condition. Please head over to our Facebook Group for Small Business Sellers and interact with other small business owners. eBay’s extended estimates should provide enough buffer to cover shipping delays, and additional handling days could lead to the appearance of items shipping slower than they actually are. Errr... did eBay give the buyer a UPS return shipping label? In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. Purchased an item (not off ebay) & I received it damaged. in most cases, the seller refunds the buyer and then handles the insurance claim, as the insurance covers the seller. First this guy screws me on the shipping, now this. Neither UPS nor the U.S. I'm wondering was there anything I should have done differently from the beginning. Already some companies like Google and Amazon are using it for search. We have had more than one occasion where the website didn’t calculate the shipping correctly and we ended up paying more to ship an item then what the buyer gave us. Does anyone know if I can use the usual CBSA informal adjustment request form since it's for non commercial use only? If the case against the seller remains unresolved contact eBay Customer Service. Claim processing times depend on whether an item is damaged … The USPS now has online claim filing. If you set up your PFS-Residential service on USPS.com, you can request a refund online. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. The investment group and its affiliates own more than 1…, As we approach the holiday season, sellers need to be aware of shipping deadlines for the three most popular shipping carriers in the U.S. This…, eBay’s recent partnership with media and entertainment website Mashable now brings shoppable images to the media company. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. eBay sellers have long shown a preference for USPS shipping, but the company advised them in Monday’s announcement to compare their current shipping preferences to UPS and FedEx’s discounted rates. eBay said it is continually monitoring shipping developments and USPS delays. Although most buyers are not as scatter-brained as yours. The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. The OP needs only file a claim with Paypal. Our favorite is the padded flat rate envelopes. USPS Priority Mail. It was quite expensive (antique entry table $900 + $250 ship), and I was wondering if I ask seller for a partial refund what could I expect. Years ago, some eBay Sellers would have a statement on their listings saying that they were not responsible for items that were lost or damaged by the postal service. I live in NC and the buyer lives in CA. My item arrived broken. USPS shows delivered so PayPal issues a refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I had paid for shipping, delivery confirmation, additional insurance, and would be faced with eBay sale fees. Offer buyers the option to purchase shipping insurance for lost or damaged items. Thanks for the tag @pjcdn2005 - this whole situation is interesting. The last thing you want is to spend a lot of time dealing with angry buyers when their item is lost or arrives damaged. Whether or not shipping insurance is worth the cost depends on your shipping volume and the value of your items. I purchased a limited edition snow globe for $100 with $25 shipping and handling. Claims Decisions. UPS and USPS are the only shipping service that has been integrated into eBay. USPS usually sends claim decisions within 5-10 days. If you are shipping a book, cd, dvd, or any other item that fits in the media category - it is probably best to ship with media mail. Economy Shipping (USPS Retail Ground ®) Estimated between Thu. My item arrived broken. Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. However, if the item is delivered after the extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback. If you were TRS you could deduct up to 50% of the refund since the item was returned damaged. If the item shows up late because of a carrier delay, eBay will remove the shipping defect for late shipment. Is USPS to responsible for a damaged … After over a month of emails and calling them. Copyright © 1995-2018 eBay Inc. All Rights Reserved. There is some manual entry needed. I do recommend contacting CS to have them review the situation, but I would specifically let them know you're looking for their input - not their assistance. There were no problems with it before it left. Should the buyer contact USPS and file a claim with them? Because it was a remorse return reason, original shipping can be withheld (if it was initially charged), but there isn't a lot of recourse if the item arrived damaged. But if you are shipping a high volume of valuable items, then shipping insurance will likely pay for itself. If you think that printing your own postage is slick, you’re gonna love electronic insurance. If so, your packaging was not sufficient to withstand shipping and you have to take some responsibility for that. There were no problems with it before it left. Community Member 07-20-2020 ... but only the payment less your costs including shipping and the difference between UPS and USPS shipping. Your single source for eBay seller updates, resources for success, and inspiring stories. He declined the insurance I offered. (i have a feeling the eBay seller is unlikely to compromise, or will want me to return the box with ME paying shipping which was half the price). The lens finally arrived back at my house, and I was somewhat relieved. Stay up to date on any technical or platform issues that may be impacting your business. Item damaged during return shipping regineb_b. USPS may want to pick up the damaged item to do their own inspection of damage, especially if the item is worth a lot of money. If they review and let you know that we'd ask you to issue a refund if asked to step in I would issue the refund through the return without escalating it. Although as you said, it may have worked out less expensive for you. Applying at the Post Office. Seller claims he didn’t receive it. The changes include: Enhances growth tools that also includes 30% off Final value…, In January, USPS implemented price rate hikes it had announced last year, the most important ones we highlighted in this story. The seller refused, so I filed a complaint with Paypal Paypal is saying I must return the item for a refund. So I would have to pay for the return shipping even if they changed their mind? Delivery methods from eBay vary depending on where the eBay seller is physically located. If an item arrives damaged, the seller is going to be on the hook. eBay sellers have long shown a preference for USPS shipping, but the company advised them in Monday’s announcement to compare their current shipping preferences to UPS and FedEx’s discounted rates. Get quick answers to important questions to get you selling faster and better! Regarding the customs fees, it's only GST (about $20) and $60 UPS brokerage fees which I'm not getting back from them I guess even if CBSA refunds the tax back. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? Weekly shipping fees, unless pre-paid and unused; Delayed shipments; PFS-Residential Terms & Conditions. First of all, the item was misrouted somewhere in CA. However, the packaging was damaged (the buyer re-used my original package) Claims for damaged items are usually processed more quickly than lost mail claims. It was not damaged before it left my house, I have pictures to prove it. 1) Ask for photos of damaged item and packaging, especially if it shows damage. USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. 3) File for the insurance, wait a few days for claim review, then refund buyer in full if insurance makes no other requests. Did she use all of your original packaging? They added right after that I could then appeal the case but the appeal was not guaranteed to be resolved in my favor. Right now if you have a BIN price on things, its only 35 cents with free shipping and 30 days for the listing. This means eBay's shipping calculator is fully aware of the shipping rates for both services. If the item shows up late because of a carrier delay, eBay will remove the shipping defect for late shipment. My ad said No Refunds. You can also check Claim History in your USPS.com account for updates. 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